User is hereby allowed to use the Frex Service subject to acceptance of the terms and conditions and the Privacy Policy on the Website (“Terms”). Frex retains the right to change the Terms from time to time and such modified Terms shall be immediately applicable. Every time you use the Frex Service, shall constitute your acceptance of changes made to Terms. For detailed terms, please refer our website


You agree that, any contract for the Food and Food Delivery ordered through use of Frex Facebook Messenger Foodbot / Website is between you and the Participating Restaurant; any contract for the supply of Frex Service from the Frex Facebook Messenger Foodbot / Website is between you and Frex. You agree to take reasonable care when providing Frex with your details and warrant that these details are accurate and complete at the time of ordering food. You also warrant that the credit or debit card details that you provide are of your own credit or debit card.

Participating Restaurant ensures quality standards and is solely responsible and liable for all and any issues and cases pertaining to the quality of the food or order for eg. veg/non-veg labelling etc but not limited to this, to the User directly. Further User understands that Frex is merely providing its platform to participating restaurants to sell their food and Frex or its employees cannot be held liable in any manner for the issues.

User understands that some type of Food may be suitable for Users within certain age ranges only. It is your sole responsibility to check whether the Food you are ordering is suitable for the intended recipient.


  1. All prices listed on the Frex Facebook Messenger Foodbot / App for Food is correct at the time of publication and is as received from the Participating Restaurant. While Frex takes great care to keep them up to date, the final price charged to you by the Participating Restaurant may change at the time of delivery ,based on the latest menu and prices of the Participating Restaurant. Frex reserves the right to alter the menu of Food available for sale on the Frex Facebook Messenger Foodbot / App and to delete and remove from listing Participating Restaurants and their menu of Food and Food Delivery options, if any.
  2. All prices listed on the Frex Facebook Messenger Foodbot / App for Food Delivery by the Participating Restaurant or its delivery partner listed on the Frex Facebook Messenger Foodbot / App reflect the price charged by the Participating Restaurant or its delivery partner at the time of listing. In the event where Participating Restaurant or its delivery partner informs Frex immediately after placing the order by the User, about the change in price for Food Delivery, Frex will try to make every possible effort to inform the User about the price difference and the User can choose to opt-out of the order at that time.
  3. User agrees that in case of change in price, Frex or its employees will not be liable to the User in any manner.
  4. The total price for Food and Food Delivery including all other charges, taxes, costs, if any, will be displayed on the Frex Facebook Messenger Foodbot / Website when you place your order. Full payment must be made for all the particulars mentioned in the order.
  5. For only online payment, you shall ensure that online payment mode is secured, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct necessary security checks to confirm about your identification before making any such payment.


  1. Delivery period quoted at the time of ordering are approximate only and may vary. Food will be delivered to the address as intimated by you while ordering.
  2. Frex and the Participating Restaurant will make every effort to deliver within the time stated; however, Frex will not be liable for any loss caused to you by late delivery. If the Food is not delivered within the estimated delivery time quoted. You may also contact Frex by email or Frex Facebook Messenger Foodbot and Frex will try to ensure that you receive your order as quickly as reasonably possible.
  3. In case of a late delivery, i.e., 45 minutes of time added to the time of order placement, Frex will refund 100% money.
  4. If you fail to accept delivery of Food at the time they are ready for delivery or Frex is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the Food shall be deemed to have been delivered to you and all risk and responsibility in relation to such Food shall pass to you. Any storage, insurance and other costs which Frex incur as a result of the inability to deliver shall be your responsibility and you shall indemnify Frex in full for such cost.
  5. You must ensure that at the time of delivery of Food adequate arrangements, including access where necessary, are in place for the safe delivery of the Food. Frex cannot be held liable for any damage, cost or expense incurred to such Food as a result of a failure to provide adequate access or arrangements for delivery.


  1. User understands and acknowledges that by choosing Frex you have allowed Frex to use your personal information.
  2. User understands, acknowledges that Frex is not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible.
  3. In case Frex is required to disclose your personal information in order to assist the Government Authority or in adherence to the Court Order or to protect the interest of the Frex Service and/or any particular user(s), Frex will disclose it without obtaining prior permission from you. You authorize us to disclose your personal information.


All intellectual property rights of the Frex, including but not limited to copyright, logos, names, trademarks, service marks, design, text, sound recordings, images, links, concepts and themes are exclusively owned by the Frex. Any reproduction, transmission, publication, performance, broadcast, alteration, license, hyperlink, creation of derivative works or other use in whole or in part in any manner is strictly prohibited.